Questions & Answers
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What is the customer portal?
Our valued customers receive access to a secure website environment where they can make payments, download/review invoices, open tickets, and track project progress.
How do I make payments?
Our customers receive access to our portal where they can make secure payments using Paypal. Invoices and payment history are available in our portal as well.
Do you offer web design?
Yes, we offer professional web design and redesign as an individual service. All services are distributed between professional writers, designer, and developers.
Do you offer copywriting?
Yes, we offer professional copywrite as an individual service. All services are distributed between professional writers, designer, and developers.
Do you offer web hosting?
Yes, we offer fast and affordable shared web hosting to all of our customers. Only websites developed by Depicted Media can benefit from our vip hosting service.
How should I prepare my web design?
We accept high quality file formats, such as ai, psd, pdf, and jpg. For best quality graphics we recommend formats exported by Illustrator or Photoshop.
What is the average turnaround time?
Development turnaround time is 5-10 business days after the design is approved. Turnaround time is based on feature complexity and communication efficiency.
Do I need another web host?
No, unless your current web host does not meet minimum requirements. PHP/CMS projects require PHP 5.3+ and mySQL 5.5+.